Customer Success Manager

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Manager

Job description

Your role - Customer Success Manager

Azavista is now looking for a Customer Success Manager with SaaS B2B experience to join our central Amsterdam based office. You will be responsible for delivering an exceptional customer experience, onboarding our customers, roll - out plans, managing the customer accounts and proactively reducing churn.

 

Key responsibilities

  • Creating and delivering customer success plans, including onboarding, roll out plans, engagement, retention, renewal and upselling.
  • Managing and delivering educations for our customers.
  • Managing customer queries and ensuring customer satisfaction, effectively increasing the average CLV.
  • Creating and managing a NPS rating system.
  • Bringing intelligent product feedback and recommendations from customers back to the Sales and technical teams.
  • Identifying metrics for tracking the success of your efforts.

Requirements

Requirements

  • Passionate about Customer Success, problem-solving and people.
  • Excellent English writing and communication skills.
  • You are organized and manage processes from start to finish, prioritising multiple tasks.
  • You are sales minded and are comfortable up selling to customers to provide an improved product experience.
  • Very strong interpersonal skills and the ability to build relationships with customers and potential customers as well as stakeholders and external partners.
  • Currently, we have a strong interest in candidates who are business proficient in German, or French/Italian, or Spanish.

 

Education & Experience

  • A Bachelor’s degree in Economics, IT or Business-related focus.
  • 3 years of working experience, preferably in a customer success related role
  • Knowledge of the software or events industry is a plus

 

We offer

  • Ability to build a global customer success experience.
  • Ability to experience the dynamics of a fast growing startup with large well-known customers.
  • Attractive remuneration and growth possibilities to CS Director